Ava Family Services, LLC we, respects your privacy. This Privacy Policy explains how we collect, use, and protect information about visitors to our website, patients, and individuals who communicate with us.

1. Information We Collect

We may collect the following information:

  • Personal Information: Name, contact number, email, and other details you provide through forms or communications.
  • Health Information (HIPAA-protected): Medical and care-related details used to coordinate services or respond to inquiries.
  • Technical Information: IP address, browser type, and site usage data collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

  • Respond to service inquiries and coordinate care.
  • Communicate regarding appointments, updates, or care information.
  • Send SMS/text messages for reminders and updates (with your consent).
  • Improve our website and services.

3. HIPAA and Patient Privacy

We comply with the Health Insurance Portability and Accountability Act (HIPAA) to protect all Protected Health Information (PHI).
We maintain administrative, technical, and physical safeguards to secure your data. PHI is used only for treatment, payment, and healthcare operations.

4. SMS/Text Messaging Terms

By providing your mobile number, you consent to receive text messages from Ava Family Services for appointment reminders, service updates, and limited informational messages.

  • Message frequency may vary.
  • Message and data rates may apply.
  • You may opt out at any time by replying STOP.
  • For help, reply HELP or contact info@avafamilyservices.com.
    We do not share or sell mobile numbers for marketing purposes.

5. Information Sharing

We do not sell or rent your information. We may share it only:

  • With authorized employees, clinicians, or care coordinators to provide services.
  • With service providers assisting in communication or website management.
  • As required by law or to protect legal rights and safety.

6. Data Security

We use secure servers, encryption, and restricted access to protect your data. However, no method of online transmission is completely secure.

7. Cookies and Tracking

We may use cookies to enhance website functionality and analyze traffic. You can disable cookies in your browser settings if you prefer.

8. Your Rights

You have the right to:

  • Access, correct, or request deletion of your information.
  • Opt out of non-essential communications.

9. Contact Us

If you have questions about this Privacy Policy or your information, contact:
📧 info@avafamilyservices.com
📞 (404) 354-4388